Team Lead

About the position

As a Team Lead Key Holder, you will work closely with the store manager in managing the team and the store. You are a member of the Store Leadership Team and must embody what we stand for and be passionate about providing a positive, memorable experience for all customers and associates. The Team Lead Key Holder role is responsible for opening and closing a store, helping manage the team as needed, overseeing daily operations, and ensuring excellent customer service. You may at times act as the key decision-maker in the manager’s absence.

Responsibilities

• Creating an Animated, Appealing Environment
• Lead by example in modeling energetic and engaging Customer service behaviors
• Demonstrating teamwork
• Embracing new products and selling techniques with a positive attitude
• Coaching peers in anticipating customer needs, encouraging purchase and in creating a store atmosphere that is fun
• Flawlessly executing merchandising standards and marketing events
• Providing Leadership
• Lead by example to meet personal sales and KPI goals while supporting other team members
• Supporting the Store Manager in building and maintaining a store culture of continuous growth
• Building team morale by celebrating successes
• Partner in new-hire onboarding and ensuring all team members have the information they need
• Ensure day-to-day operations including opening/closing store protocols are completed standard
• Open and/or close the store as scheduled and complete opening or closing checklist for every shift
• Prepare cash bank at opening
• Prepare and make nightly cash deposits at closing
• Analyzing the Business
• Understanding how to assess KPIs and link them to behaviors to make real-time decisions
• Quantitatively link the consistent delivery of the Customer experience to the achievement of sales goals
• Clearly and concisely share learnings with Home Office partners
• Running a Safe, Profitable and Entertaining Store
• Ensuring all team members remain updated on company policies and store promotions
• Consistently protect company assets through Loss Prevention training and maintaining Loss Prevention protocols
• Maintaining safety standards
• Complete regular housekeeping tasks
• Following company policies
• Managing store supply inventory

Requirements

• One year of retail experience (or experience related in this field)
• Enthusiasm about being an impactful and innovative leader
• Self-motivated, passionate about the work you put out, lead with optimism and a solution-oriented mindset
• High integrity, accountability, reliability, and responsible individual who is open to feedback
• Create an exciting shopping experience by staying connected with the customer needs
• Knowledge in retail operations, sales, customer service, merchandising, inventory control, and loss prevention
• Basic computer skills, POS system and Microsoft office
• Able to perform basic math functions
• Flexible and strives in fast paced environment
• Attention to detail