Team Lead, Petsense

About the position

This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable.
• Execute assigned basic, promotional, and seasonal merchandising activities.
• Perform Opening/Closing procedures.
• Transport and make deposits to bank.
• Assess store conditions and assign duties.
• Organize and prioritize workflow through the use of the daily planner.
• Recovery of merchandise.
• Participate in mandatory freight process.
• Perform regular and promotional price change activities.
• Resolve customer complaints/issues and ensure the customer has a positive experience.
• Adhere to loss prevention standards and respond to any alarm calls as needed.
• Communicate with Team Members on job functions, responsibilities and financial goals.
• Operate cash register/computer supervising cash handling procedures.
• Assist Team Members on appropriate application of policies and procedures.
• Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required.
• Complete all documentation associated with any of the above job duties.

Requirements

• Retail experience and/or pet/live animal knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver's license.
• A high school diploma or equivalent is preferred, but not required.
• Must be able to read, write and count accurately.

Nice-to-haves

• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Basic computer skills.
• Ability to perform and execute principle responsibilities of Team Members.

Benefits

• Comprehensive and accessible total reward package.
• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources such as adoption and surrogacy assistance.