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Taxpayer Services Specialist III
State of Kentucky - Frankfort, KY
posted 19 days ago
About the position
The Kentucky Department of Revenue is seeking a Taxpayer Services Specialist III to join the Office of Income Taxation in the Division of Individual Tax, Withholding Tax Branch, Compliance Section 2. This role is dedicated to serving taxpayers and business owners across the Commonwealth by educating them and ensuring compliance with Kentucky state tax laws. The selected candidate will provide expert technical assistance to taxpayers and staff, utilizing clear communication skills to resolve tax matters over the phone and occasionally in person. The position involves independent examination of state tax returns for compliance, promoting voluntary compliance, and developing training materials for department employees.
Responsibilities
- Preparing records and reports detailing the adjustments made to tax returns
- Educating and advising taxpayers personally and over the telephone about their tax liabilities/responsibilities, filing deadlines, and payment obligations
- Researching tax laws, regulations, and policies
- Using departmental resources and applications to examine tax returns accurately
- Recording notes proficiently into appropriate agency computer systems
- Responding timely and accurately to taxpayer protests of additional tax liabilities or refund denials
- Navigating computer screens to find information quickly for taxpayer inquiries
- Ensuring the safety and confidentiality of taxpayer information
- Developing training materials and educating employees
- Serving as project leader on special assignments or projects
Requirements
- Bachelor's degree from a college or university
- Four years of professional experience in tax records examination, tax administration, tax investigation, or tax auditing
- One year of experience must include providing direct technical assistance to taxpayers
Benefits
- Flexible work schedules
- Opportunities for training and education
- Full-time employment with eligibility for overtime pay
