Tax Solution Representative

State of Colorado • Denver, CO

4d • Hybrid

About The Position

The Colorado Department of Revenue (CDOR) is seeking a customer service-oriented individual with accounting knowledge to join their Taxation Division as a Tax Examiner I in the Taxpayer Service Call Center. The Call Center serves over 200,000 customers annually, addressing a wide range of tax-related inquiries from sales and marijuana excise tax to wage withholding and income tax. This role involves educating taxpayers on tax laws, analyzing complex tax issues, assisting callers with online resources, and adapting to frequent changes in statutes and policies. The position offers comprehensive training, with an initial period of onsite training in Denver, followed by a transition to a work-from-home environment with occasional travel to the Denver office. The department values diversity, equity, and inclusion, and encourages candidates from all backgrounds to apply.

Requirements

• High school diploma or General Education Diploma (GED)
• Two (2) years of experience in customer service experience
• Six months of customer service experience must include work in accounting, bookkeeping, auditing or tax-administration.
• Must be a resident of the State of Colorado at the time of submitting your application.

Nice To Haves

• State experience working with GenTax
• Experience working with state, county or municipal taxes
• Experience in bookkeeping, technical accounting, tax administration, business economics, finance.
• Proficient with Microsoft Office and Google Workspace
• Previous call center experience
• Excellent communicators
• Team players
• Tech savvy

Responsibilities

• Educate inbound callers over the phone on specific and ambiguous tax issues administered by the Department of Revenue when the callers are uncertain about Colorado statutes, policies, and procedures.
• Analyze and understand complex issues affecting their tax accounts in a fast-paced environment while also communicating the situation clearly and effectively in a way that the caller can understand.
• Assist callers with exceptional customer service in utilizing the Department of Revenue or related entity’s websites, tax software, or service portals to file returns, submit payments, access tax information, and many other activities.
• Learn and adapt to changes in statutes, policies and procedures on a frequent basis while being able to also facilitate the resolution of taxpayer account issues in accordance with the state statutes and policies.
• Instruct taxpayers on completion of applicable forms and documents.
• Make determinations of appropriate tax collection procedures.
• Make authorizations or denials of refunds or assessments.
• Provide the public with information regarding tax statutes, department policies, procedures and positions on taxes administered by the department by telephone, web messages and issuance of letters.

Benefits

• Career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED