Tax Customer Service Representative I

Franklin County • Louisburg, NC

4d • Onsite

About The Position

Franklin County is seeking a friendly, detail-oriented Tax Customer Service Representative to serve as a trusted resource for residents navigating property tax inquiries, payments, and account information. As a key member of our Tax Administration team, you’ll provide clear guidance, resolve questions with patience and professionalism, and help ensure that every interaction reflects the county’s commitment to fairness, accuracy, and exceptional public service. An employee in this class serves as a front-line employee in the Tax Office and collects payments for taxes, prepares and maintains a variety of financial and tax related records. Accuracy is required in making calculations, in handling money, and in entering data into the computer. Some independent judgment and initiative must be exercised within limits of prescribed policies. Tact and courtesy are essential. Work is performed under the supervision of the Tax Collector Supervisor and is evaluated by observation, use of records, periodic post audits and through employee evaluations.

Requirements

• General knowledge of collection procedures, accurately handles money, create receipts, reports, and forms used in payment processing that is required when balancing a daily drawer.
• Ability to answer questions and gather information requested by the public, mail, or website.
• Working knowledge of NC General Statutes, legislative updates, local policies, and ordinances regulating the tax assessment and collection functions.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to perform mathematical calculations involving addition, subtraction, multiplication, division, fractions, and percentages.
• Ability to operate office equipment such as: computer terminal, phone, scanner, fax, shredder, letter opener, calculator, safe, security system, printer, and copier.
• Ability to be tactful and courteous as a public servant while maintaining excellent customer service.
• Ability to maintain effective working relationships with other state and local government departments, co-workers, software support, local businesses, law firms, mortgage companies, and other entities that rely on the tax department for information and assistance.
• Must possess a valid North Carolina driver’s license upon hire.
• Must obtain Fundamentals of Property Tax Collection certification, Fundamentals of Tax Listing and Assessing certification and have completed two approved electives from the NC School of Government within two years of employment to obtain a NCTCA Assistant Tax Collector certification.

Nice To Haves

• High school diploma along with experience in handling money such as cashiering or accounting and working with the public; or an equivalent combination of education and experience.

Responsibilities

• Processes ad valorem tax, licenses, occupancy tax, GIS/mapping payments received by mail or public counter.
• Creates refunds as required by general statutes.
• Mails receipts, licenses, correspondence as needed and notifies taxpayer by mail or phone of any issue or discrepancy of payment.
• Balances the daily collection drawer with accuracy and creates reports of supporting documentation.
• Compares employee lists against delinquent files for legal procedure purposes.
• Post payments and releases garnishments/attachments when taxes are satisfied.
• Contacts employer payroll/HR departments with any addressing updates and maintains and updates the bank list of contact/mailing information.
• Assists lawyers, real estate agents, mortgage companies, and citizens with researching tax records, maps, deeds, and other documents.
• Ability to certify deeds with a stamp, in-person and electronically, that verifies no delinquent taxes or personal property liens existing on the real estate which allows the deed to be recorded per county ordinance.
• Performs clerical duties involving office equipment, answering the telephone, filing, shredding, copying, scanning, faxing, calculating, stamping mail, and maintaining printer supplies as needed.
• Research and calculate taxes that are necessary to be paid in order to move a mobile home out of the county.
• Prepare a mobile home moving permit.
• Processes incoming and outgoing mail, emails, and faxes.

Benefits

• medical and dental insurance
• elective supplemental insurance options such as short-term disability, vision, and voluntary term life
• local government retirement
• 401(k) with a 4% employer contribution
• generous paid leave
• 13 county-observed paid holidays per year
• an employee wellness program inclusive of a county sponsored gym and an employee assistant program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED