Talent Services Account Manager

isolved • Phoenix, AZ

57d • Hybrid

About The Position

This is a full-time Talent Services Account Manager position with isolved Talent Acquisition. It is described as more than just a customer service job, but a chance to reshape the HR and recruiting landscape. The role offers a hybrid work arrangement, with 3 days in the office and 2 days remote, working 40 hours per week (Monday-Friday, 8 AM-5 PM). The company, isolved Talent Acquisition, is part of isolved, a leader in human capital management (HCM), providing end-to-end hiring and retention experiences. They emphasize a people-first mindset and a "Win As One" philosophy, fostering a culture of collaboration, high performance, integrity, and an experience-driven approach. They invest in employee development and celebrate achievements.

Requirements

• High school diploma or equivalent
• 1-3 years of relevant experience in customer service, account management or technical implementation role
• Excellent written and verbal communication skills with strong interpersonal abilities
• Demonstrated proficiency in multitasking, time management and handling multiple client priorities simultaneously

Responsibilities

• Act as the primary liaison between clients and internal teams.
• Guide clients through recruitment workflows.
• Maintain compliant processes.
• Manage sensitive information with professionalism.
• Lead customized trainings.
• Refine job advertisements.
• Support candidate screening.
• Oversee technical setups, including configuring ATS features.
• Resolve tier-1 troubleshooting issues.
• Dive into data analysis to prepare performance reports.
• Identify engagement risks.
• Recommend improvements that strengthen client retention.
• Handle scheduling, documentation, and light billing support.
• Perform other administrative tasks.

Benefits

• Flexible time off (FTO)
• 4.5-day workweek schedule
• 401(k)
• Flexible spending accounts (FSAs)
• Medical, dental, vision, life, and other insurance options
• A robust referral program
• Ability to work from home 2 days a week with a hybrid schedule
• Down-to-earth, casual environment with a positive, team-oriented culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED