Table Games Pit Manager

Desert Diamond Casino - Glendale, AZ

Full-time - Mid Level

Glendale, AZ

Accommodation

About the position

Under general supervision of the Table Games Assistant Shift Manager, oversees Table Games Operations. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Responsibilities

• Practices outstanding guest service, to both internal as well as external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect.
• Implements and ensures compliance with department, Casino, gaming regulatory policies, procedures, and Internal Controls (ICs).
• Assists the Table Games Assistant Shift Manager and Table Games Shift Manager with the day-to-day Table Games operations including managing labor costs, table limits and game mix to successfully achieve a cost effective and profitable department.
• Responsible for the supervision and performance of the Floor Supervisors, Dealers, and Dual-Rate Dealers.
• Assists and advises other departments and Enterprise team members as necessary, to assure the success of the table games and the Enterprise overall.
• Responsible for supervising, floor management of Dealers, and other team members in the pit area and ensuring correct procedures are followed on table games.
• Manages the request for fills/credits, player ratings, keeping track of markers, and rundowns for the entire pit.
• Ensures Dealer quality and efficiency so they may deal at the department mandated game pace (hands per hour), as well as supervisor quality and efficiency in supporting the Dealers to accomplish this goal.
• Ensures an open atmosphere that promotes skill enhancement.
• Must be able to accurately identify the value of a guest based on the guest's play.
• Must be able to identify guests whose play may be developed further and assist in that development by effective communication with Table Games management and other departments by taking an active role in extending outstanding guest service to that guest.
• Must utilize basic strategy and warning signs of advantage play to either identify the possibility of an advantage player, or accurately rule out a guest as an advantage player.
• Works with Surveillance in detecting and taking action against cheating, fraud and other disruptions as Enterprise policy dictates.
• Ability to impress cards.
• Estimates win/loss of a shift.
• Safeguards Casino assets; to include cards, dice, gaming chips, etc.
• Takes disciplinary actions when necessary towards Table Games Dealers and Table Games Floor Supervisors.
• Complete knowledge of all facilities available to guests on property.
• Demonstrate Desert Diamond Casino 'On Brand' attitude towards team members and guests at all times.
• Performs other duties as required.

Requirements

• High school diploma or GED plus five (5) to seven (7) years of experience in Table Games, including two (2) years' experience as a Dealer and three (3) years' experience in Table Games Operations in a supervisory capacity; or equivalent combination of experience and education.
• Two (2) year degree in a related field or equivalent work experience.
• Must know basic strategy and be able to pass a basic strategy exam.
• Must be able to pass a math exam that includes specific player rating scenarios.
• Must be 18 years of age or older.
• No felony, theft or stealing convictions.
• Must be able to pass a pre-employment drug/alcohol screen and background investigation and obtain and maintain Gaming License.