T-Mobile Retail Store Manager - Silverado Ranch

$37,898 - $104,000/Yr

T-Mobile US - Las Vegas, NV

Full-time - Entry Level

Las Vegas, NV

Telecommunications

About the position

The Manager in Training (MIT) program at T-Mobile is a 90-day blended-learning initiative designed to prepare individuals for the role of Retail Store Manager. The program immerses participants in all aspects of managing a T-Mobile Premium Retail Store, including supervising daily activities, ensuring store performance, and developing operational plans while mentoring the team. Successful completion of the program is required for promotion to a Retail Store Manager role.

Responsibilities

• Accountable for managing all guest services, store operations, sales, profitability, merchandise, inventory, expense control, human resources management, and operating costs.
• Hiring and developing a team of effective Sales Associates.
• Training store associates in using store systems to support the Customer Experience, including the Point of Sale.
• Cultivating a positive environment that supports MobileOne's values.
• Coaching Mobile Associates in building relationships with customers and understanding their needs.
• Maintaining a clean and organized store environment at all times.
• Ensuring that visual merchandising is engaging to customers, adhering to MobileOne/T-Mobile standards.
• Staying updated on rapidly evolving T-Mobile technology and ensuring Mobile Associates are informed about new products and sales techniques.
• Ensuring customer needs are met before they leave the store, facilitating the customer onboarding process.
• Utilizing tools and resources to grow internal talent to the next level.
• Driving operational efficiencies to minimize risk and protect the store's assets.

Requirements

• One year previous management experience in retail, preferably in wireless.
• Ability to lead and coach to deliver financial results.
• Legal authorization to work in the United States.
• Pass a pre-employment background check.
• A high-school diploma or GED and be at least 18 years of age.
• Knowledge of T-Mobile products, services, policies, systems, etc. preferred.
• Basic Microsoft Office suite and G-suite abilities.
• Effective communication in both written and verbal formats.
• Ability to train others on the sales process and adapt to the Mobile Expert's learning style.
• Ability to deliver both positive and constructive feedback in a productive manner.
• Maintain working knowledge of all store sales/operations.

Nice-to-haves

• Knowledge of retail management best practices.
• Experience in wireless sales or technology-related fields.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) Retirement Savings
• Life and AD&D Insurance
• No Cost Mental Health Program
• Daily Pay
• Discounted T-Mobile Cellular Service