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United Wireless - Owosso, MI
posted about 1 month ago
About the position
The Retail Sales Representative at T-Mobile serves as a brand ambassador, responsible for delivering exceptional customer experiences and building relationships with customers. This role involves working in a fast-paced retail environment, where representatives engage with customers to understand their needs and provide tailored solutions. The position is designed for individuals looking to develop their sales skills and advance to a Certified Sales Representative role.
Responsibilities
- Build proficiency in serving and selling to customers while providing a world-class customer experience.
- Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
- Explore individual customer needs and provide hands-on demonstrations of the latest technology.
- Engage in side-by-side selling to find personalized solutions for customers.
- Approach service and sales needs with composure, integrity, and compassion.
- Become skilled in using digital tools during customer interactions and onboarding.
- Complete training on T-Mobile's in-store experience and new skills.
- Seek out information between customer interactions to learn about innovations in wireless technology.
- Collectively own the customer experience and resolve issues to create a seamless environment.
- Support team initiatives and foster an inclusive environment.
Requirements
- At least 18 years of age
- Legally authorized to work in the United States
- Must have reliable transportation
- Full-time employees must have open availability with no schedule restrictions
- Availability to work a flexible schedule that includes weekends, evenings, and holidays
- High School Diploma / GED
- No prior work experience necessary
Nice-to-haves
- Passionate customer advocate
- Competitive drive and ability to succeed in a fast-paced sales environment
- Willingness to collaborate with peers and store leaders
- Effective at balancing customer needs with performance goals
Benefits
- Health / Dental / Vision / Life Insurance
- Long Term and Short Term Disability
- Paid Time Off
