T-Mobile Retail Associate Manager VICTOR VALLEY MALL

$37,440 - $43,680/Yr

T-Mobile US - Victorville, CA

Full-time - Entry Level

Victorville, CA

251-500 employees

Telecommunications

About the position

The Retail Associate Manager (RAM) at Arch Telecom, a T-Mobile Preferred Dealer, plays a crucial role in delivering exceptional customer service and promoting the T-Mobile brand. This position involves working closely with the Retail Store Manager to assist in daily operations while also focusing on building customer relationships and enhancing the shopping experience. The RAM is expected to thrive in a fast-paced environment, demonstrating leadership and a competitive drive to succeed in wireless sales.

Responsibilities

• Assist the Retail Store Manager in daily operations and coaching.
• Provide best-in-class customer service and build customer loyalty.
• Help customers navigate their shopping journey, whether online or in-store.
• Demonstrate the latest technology and provide personalized solutions.
• Guide customers through their purchasing experience with thoughtful questions and informative answers.
• Become proficient in digital tools to enhance customer interactions.
• Build relationships with T-Mobile employees across channels to resolve customer issues.
• Identify and handoff small business leads.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• Prior wireless sales experience is preferred.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation is necessary.

Nice-to-haves

• Leadership skills and competitive drive.
• Effective operational, financial, and performance management skills.
• Excellent communication skills.

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises upon reaching milestones
• Health benefits for full-time employees
• Opportunities for career advancement