Systems & Software Analyst III

Duquesne Light Company•Pittsburgh, PA

3d•Hybrid

About The Position

Provide technical expertise and operational support for a diverse portfolio of operations applications. Ensure the reliability, performance, and security of both on-premises and cloud-hosted applications, while collaborating with cross-functional teams to meet business and operational needs.

Requirements

Bachelor’s degree in engineering, computer science, information systems, graphic information systems or other relevant discipline. In lieu of a Bachelor's degree, equivalent experience/certifications/degrees will be taken into consideration.
3+ years of relevant experience required

Nice To Haves

Experience with providing technical support and maintenance for applications hosted on-premises and in cloud environments, including troubleshooting, upgrades, and performance monitoring
Experience working in environments with regulatory or compliance requirements (e.g., NERC CIP,)
Hands-on experience supporting GIS platforms (e.g., ESRI ArcGIS)
Familiarity with physical security systems or engineering applications
Knowledge and experience relational database management systems, including but not limited to Oracle or MS SQL Server
Experience with one or more programming languages (Python, C#, Java, Visual Basic, Arcade, etc.)

Responsibilities

Support operation applications, platforms, and systems, ensuring they are available to meet business needs (incl. on-call support rotation participation). Applications include, but are not limited to, security applications, GIS platforms, and engineering applications.
Troubleshoot system-related issues and ensure timely resolutions - taking steps to resolve, document triage efforts, and close tickets in a timely manner
In partnership with business units, assess system and software performance and identify key areas for improvement.
Influence technical product strategy, direction, and goals by understanding business/technical context and working with product and project teams to translate those into technical solutions
Develop system documentation, workflows, and training materials as appropriate and leverage lessons learned by applying them to our products and ways of working.
Ensure application, platforms and systems comply with security standards, internal policies and external regulations.
Stay up-to-date with emerging technologies and best practices, including attending conferences when required / recommended.
Participate in change control processes and evaluate the impact of changes and ensure proper testing before deployment.
Support database management, integration efforts, and application configurations
Perform other job-related duties as assigned
Storm role duties as assigned
Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.