Systems Engineer
ACI Worldwide•Norcross, GA
•Hybrid
About The Position
As a Sr Systems Engineer in Norcross, GA or Omaha, NE, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem! The Sr Systems Engineer II independently monitors and maintains production systems to ensure reliability and availability. This mid-level position focuses on leading incident response, developing automation solutions, implementing monitoring and observability, and mentoring junior engineers while building expertise in operational practices.
Requirements
- Bachelor’s degree in computer science, Information Systems, or related technical field
- Equivalent experience (4+ years) may substitute for degree
- 4-6 years of professional experience in operations, DevOps, or infrastructure roles
- Proven track record of independently managing production systems
- Experience with incident management and troubleshooting complex issues
- Strong proficiency with operating systems (Linux/Unix and Windows)
- Experience with cloud platforms and infrastructure services
- Strong scripting and automation skills (Python, Bash, PowerShell, or similar)
- Experience with monitoring and observability tools and practices
- Understanding of networking concepts and troubleshooting (TCP/IP, DNS, load balancing)
- Experience with database administration and troubleshooting
- Familiarity with CI/CD pipelines and deployment automation
- Knowledge of ITIL or similar operational frameworks
- Strong analytical and problem-solving abilities
- Excellent communication skills for incident management and technical collaboration
- Self-motivated with ability to work independently under pressure
- Collaborative team player with mentoring capabilities
- Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.
Nice To Haves
- Payments, financial services, or regulated industry experience preferred
- Experience with containerization and orchestration technologies
- Familiarity with infrastructure as code tools and practices
- Understanding of SRE principles and practices
- Cloud platform certifications
Responsibilities
- Independently monitor and troubleshoot production systems, applications, and infrastructure
- Lead incident response for moderate complexity issues and coordinate resolution efforts
- Perform root cause analysis and implement preventive measures
- Manage and participate in on-call rotation providing production support
- Execute operational tasks including deployments, maintenance windows, and configuration changes
- Develop automation scripts to reduce manual toil and improve operational efficiency
- Configure and maintain monitoring, alerting, and observability tools
- Implement logging and metrics collection for system visibility
- Create and maintain runbooks and operational documentation
- Contribute to infrastructure as code and configuration management efforts
- Mentor junior operations engineers on tools, processes, and best practices
- Collaborate with engineering teams on system reliability and operational requirements
- Participate in post-mortems and contribute to continuous improvement initiatives
- Share knowledge through documentation, presentations, and team discussions
Benefits
- opportunities for growth
- career development
- competitive compensation and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
