Systems Engineer III - Wireless RAN Network Engineer

About the position

Responsible for operational and engineering activities that monitor and support the service delivery of nationwide WIFI and 5G networks while applying a customer-centric approach to troubleshooting and resolving service-impacting issues in a high-performance environment. The Engineer will collaborate with internal and external organizations including Wireless Ops, NOC, Net Ops, Field Ops, Engineering, Product management, and 3rd parties to deliver a best-in-class Wireless Network experience for our customers. As a Systems Engineer in Technology Operations, your work will be responsible for operational and engineering activities that maintain and enhance the customer experience by harnessing cutting-edge technologies that power our network. If you're interested in an opportunity to continuously learn and implement these technologies to real-life impactful scenarios, we want to hear from you.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality.
• Conducts design sessions with appropriate participation from architects and engineers.
• Creates detailed design documents and functional specifications for new applications/services and for enhancements to existing systems/services.
• Collaborates to create configuration designs for design and implementation of various environments.
• Creates work effort estimates for new features and bug fixes for use in prioritization and release management.
• Triage service impacts, determine root cause, and resolve impairments with urgency.
• Reviews new support tools, application frameworks and testing tools for functionality/effectiveness.
• Installs, administers, configures and maintains OSS applications including operating systems and related software.
• Provides 'on call' support to resolve OSS application issues after normal business hours.
• Uses established change management processes, requiring operational procedures be performed with minimal customer impact.
• Works with database administrators to configure, tune and maintain databases in variety of languages.
• Documents systems configurations and upgrades.
• Designs and implements change and control policies and disaster recovery plans; lead troubleshooting efforts to restore functionality in the event of an outage.
• Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources.
• Perform other duties as requested by supervisor.

Requirements

• Application Development work experience - 5+ yrs
• Network OSS application work experience - 4+ yrs
• System Administration work experience - 3+ yrs
• Database support and development work experience - 3+ yrs
• Enterprise Application Integration work experience - 3+ yrs
• Bachelor's degree in Computer Science or related field, or equivalent experience; May require Industry Standard Certifications
• Advanced knowledge of network and systems engineering systems concepts and system/super-system skills, including NetApp Clustered On-TAP, Cisco UCS, and VMWare systems
• In-depth knowledge of development tools, application frameworks, and testing tools
• In-depth knowledge of OSS applications and software
• In-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process
• Ability to read, write, speak and understand English
• Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
• Advanced ability to create detailed documentation to functionally understand new and existing applications
• Advanced ability to follow and implement established change and control policies and procedures
• Advanced ability to troubleshoot application problems
• Ability to effectively transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development.

Nice-to-haves

• Network Certifications: CCNA, CCNP, JNCIA, JNCIS, CWNA
• Linux Certifications: Linux+, LPIC, RHCA, or RHCE
• Certified Kubernetes Administrator (CKA), Python, Netscout, Splunk, Grafana, Imply or other data analysis certification
• AWS Certified Solutions Architect - Associate or comparable cloud-based certification
• Docker Certified Associate (DCA)
• 7+ Years Application Development work experience
• 6+ Years Network OSS application work experience
• 5+ Years System Administration work experience
• 5+ Years Database support and development work experience
• 5+ Years Enterprise Application Integration work experience

Benefits

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company.
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today's evolving network demands.
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed.
• Total Rewards: See all the ways we invest in you-at work and in life.