About the position
The Systems Administrator is responsible for providing project support to the Arkansas Foodbank's Information Technology activities which include but are not limited to Arkansas technical support; troubleshooting and resolving end-user support issues; software, hardware and peripherals and network optimization and maintenance; tracking IT inventory and end-user assignment; maintain and continuous implementation of Enterprise Service Management platform; configuring, deploying, and supporting desktop, laptop, telephone, and peripheral devices; works with Senior Systems Administrator to plan and implement large scale projects; escalates issues to Senior Systems Administrator in a timely fashion. Arkansas Foodbank team members will demonstrate a commitment to our mission and to the fight against hunger in Arkansas. They must have a clear understanding of and ability to articulate the mission and vision of Arkansas Foodbank and a desire to work with diverse populations. Team members must exemplify Arkansas Foodbank values while representing the organization at public, social, and business settings.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, over the phone, through help desk or through email.
- Write technology-based training manuals for existing and new software for the organization.
- Train computer users on new and existing technology software.
- Responsible for onboarding of new staff. Configuring accounts, assigning hardware, ensuring that needs are met via in-person onboarding sessions on the first day of employment.
- Maintain regular performance of computer systems. Including patch management.
- Walk user through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Monitors cybersecurity tools for possible breach of protocols from either internal or external sources. Notifies the Chief Information Officer and Senior Systems Administrator of any likely breach.
- Decommission or provision computers via formatting, imaging, cloning or other IT approved methods.
- Run diagnostic programs to resolve problems.
- Monitors LAN/WAN environments for stability and performance. Adjusts when necessary.
- Install computer peripherals for users.
- Oversees maintenance and management of VOIP platform.
- Follow up with users to ensure issues have been resolved.
- Gain feedback from users about computer usage.
- Run reports to determine malfunctions that continue to occur.
- Assist with updating documentation of new and existing staff resources.
- Complete Service Report based on position experience and assigned projects.
- Oversee and upkeep the Enterprise Service Management system.
- Make changes and works closely with other departments to implement new service offerings.
- Track IT assets and user assignment using Asset Management component of ESM.
- Aid in the researching and procurement of potential software and hardware solutions.
- Provide written and/or verbal reports of schedules, meetings, results, etc. to Senior Systems Administrator and Chief Information Officer.
Requirements
- Associate's degree or CompTIA A+, CCNA preferred
- Two years of relevant experience required
- Working knowledge of administration in Active Directory, Directory Services, Entra ID
- Proficient with LAN/WAN configuration and management
- Effectively communicate technical issues to any audience
- Strong verbal and written communication skills
- Self-motivated with the ability to work independently
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Valid driver's license and proof of insurance
- Willingness to travel to branch offices for IT support or installations
- Flexible availability, including nights and weekends, as needed
