Systems Administrator

About the position

We are seeking a System Admin to join our Identity and Data Management Team. This is a full-time position and hybrid in Concord, NH. The main focus of this role is to support DOIT's print management solutions and secure data access for users, ensuring smooth network print administration across the organization.

Responsibilities

• Manage print servers and configure printer queues to ensure proper user permissions
• Safely decommission printers from networks, removing user access and handling associated data appropriately
• Address issues related to network connectivity, printer malfunctions, and user problems using network protocols like DNS and DHCP
• Monitor and analyze Help Desk requests, providing initial triage and evaluation, and escalating as necessary
• Create and manage DHCP reservation records utilizing Microsoft DHCP Server
• Administer secure user access to AD and Azure secured shared resources, ensuring compliance with HIPAA, CJIS, PCI, FTI, FERPA, etc.
• Develop and maintain documentation related to MCS processes, procedures, and standards
• Collaborate with technicians from other DoIT divisions to provide support and solutions

Requirements

• Experience with SMB network scanning, including Windows File Server management and folder/share security
• Proficiency in Network Printing Administration, including deployments, removals, scanning, and troubleshooting
• Experience with Windows Active Directory Identity Administration and Azure Active Directory Identity Administration
• Experience using PowerShell/Graph scripts for efficiency and optimization
• Familiarity with file recovery using Volume Shadow Services and current file backup software
• Ability to provide user guidance for self-service of cloud file and email recovery