About the position
The role of the System Support Modality Program Manager of Support Services is to support the overall direction, coordination, implementation, and oversight of the governance functions among support services including EVS, Facilities, Nutritional Services, Biomed and Security. This individual is an integral member of the system support services leadership team overseeing integration and development of support services governance; ensuring effective organization so that the strategy and objectives set forth by system ancillary governance are implemented in a timely and efficient manner. The Modality Program Manager is expected to have a deep understanding of the relevant field and support services governance functions and will have leadership responsibility for managing and overseeing the operations of the governance process. This individual should be aware of the external forces impacting standardization among all regions within the ancillary services. This individual will report to the System Director of Support Services.
Responsibilities
- Engages and manages cross-functional teams during the system ancillary services governance process to identify roles and responsibilities, tasks, deliverables, dependencies, and schedules to ensure resolution and execution of determined system governance ancillary strategies
- Manages governance project status communication to project teams and stakeholders via periodic updates and formal progress reports
- Identifies and analyzes data to determine organizational trends and performance opportunities as necessary for successful ancillary governance
- Creates and maintains comprehensive ancillary governance documentation and tracking
- Interfaces directly with governance stakeholders to track progress and identify issues related to achieving project deadlines
- Manages day-to-day tasks and deliverables, ensuring quality and timeliness of system service line governance work
- Tracks governance project progress towards meeting objectives as well as identifies and mitigates possible deviations from established plans and timelines
- Develops high-level reports and presentations for executive team
- Directly interfaces with subject matter experts, physicians and senior leadership for alignment, assuring support services stability and growth
- Serve as an active business partner with the Support Services Governance leaders and Physician/Operational SMEs in the strategic development and vision of ancillary services across the company
Requirements
- High School Grad or Equivalent Grad
- Minimum of two (2) years in progressive programmatic or entry-level management experience in the healthcare field
- 5 years of related experience
- Excellent analytical and problem-solving skills
- Effective oral and written communication skills, with the ability to articulate complex information in understandable terms to our constituents
- Ability to work in a matrix-management environment to achieve organizational goals
- Strong organizational ability with attention to detail and the flexibility to adjust to changing conditions and the various details of the position
- Ability to work effectively and efficiently, independently or with a team with minimal supervision
- Refined presentation competencies and executive level communication capability
- Ability to quickly develop relationships to influence change and elicit action
- Ability to assess complex scenarios and make recommendations concerning matters of major importance to ancillary governance leaders
- Strong business acumen, intelligence, and capacity; able to think strategically and implement tactically
- Ability to accept responsibility for actions and results, with a drive to achieve and outperform, and desire for continuous learning and improvement
- Working knowledge of project management, market research and data analytics
- Proficient computer skills, particularly with Microsoft Office suite
Nice-to-haves
- Bachelor's in business administration, Healthcare Administration or relevant field of study
- Able to optimize existing resources to achieve economies of scales/synergy
- Project management and coordination, leadership, and strategic plan development
Benefits
- Benefits from Day One
- Paid Time Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
