System Administrator II

About the position

This position is responsible for implementing, enhancing, documenting, and supporting assigned software applications focusing on Collibra Data Quality, Collibra Data Intelligence, and IBM Manta Data Lineage. The role involves serving as the primary contact between the vendor and business unit, working with management and project teams to resolve outstanding issues and complete routine to complex tasks and project deliverables.

Responsibilities

• Research, test, and assist in deployment of upgrades and releases while adhering to documented change management process and procedures.
• Provide tier two help desk assistance to issues escalated from First Support on assigned applications.
• Assist System Administrator I team members with escalated issues.
• Provide subject matter expertise to assist in the development and delivery of training for end users.
• Create and maintain system documentation including desktop procedures, end user procedures, system diagrams, disaster recovery plans, user access audits, and test plans.
• Assist in creating and maintaining Service Level Agreements (SLAs) and Business Continuity Plans (BCPs) for assigned applications.
• Understand business requirements of assigned applications and convert them into system requirements.
• Gather, interpret, and report system performance issues to vendor, business unit(s), and management.
• Understand, monitor, and maintain data integrations with source systems.
• Analyze, evaluate, and recommend system changes, configuration, and enhancements based on business requirements.
• Lead meetings and deliver presentations to small and large groups.
• Serve as primary and/or backup system administrator for other applications as assigned.

Requirements

• Bachelor's degree (B.A.) from a four-year college or university.
• One plus (1+) years' related experience and/or training; or equivalent combination of education and experience.
• Good understanding of banking, regulations, and compliance.
• Good understanding of database design and integration.

Nice-to-haves

• Experience with bank applications and software administration.
• Experience with data lineage and data quality software and methodologies.

Benefits

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.