About the position
We're excited to hire and welcome team members to our national park locations! Xanterra Travel Collection® is a private company that provides concession services within national parks. All services operated by Xanterra, including lodging, dining, retail, and tour operations, are currently open and continue to operate as planned for the 2025 summer season. Any potential government layoffs within the National Park Service do not impact our positions or job offers. Live. Work. Explore. as a part of our Security team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality. We're hiring a Switchboard Operator Lead to Live. Work. Explore. at the south rim of the Grand Canyon!
Responsibilities
- Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
- Process calls, respond to alarms, handles radio communication and other basic switchboard operations following policy and procedures.
- Supervise staff to ensure proper guest service is provided for all calls/radio communication by providing appropriate training on telephone and radio communications in a switchboard setting.
- Ensure appropriate coverage is provided by maintaining appropriate staffing levels and proper scheduling.
- Determine the source of different trouble and alarm signals, responding per trained company standards.
- Determine proper actions and notifications required based on response matrix and Switchboard policy and procedures.
- Take appropriate notes of emergency situations to document events after they have occurred.
- Provide Grand Canyon National Park Lodges property information to callers according to Switchboard policy and procedures.
- Use professional discretion when divulging information and activities to callers.
- Other duties as assigned.
Requirements
- Previous telephone switchboard operator, PBX, dispatch or front desk experience.
- Excellent verbal communications skills and professional telephone etiquette.
- Ability to communicate clearly through written communication including emails, shift notes and Microsoft Office programs.
- Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situation(s).
- Ability to effectively learn and utilize two-way radio communications and pagers.
- Ability to work in close quarters with co-workers and maintain a positive workplace.
- Ability to sit/remain sedentary for long periods of time with limited exposure outside of the switchboard throughout your shift.
Benefits
- Medical, Dental, Vision
- Paid Time Off and Holidays
- Disability Insurance
- 401k with match
- Life and AD&D Insurance
- Employee Assistance Program
- Wellness Programs
- Free Grand Canyon National Park pass
- Rec Center - Fitness Equipment, Computers, and Free WiFi
- Paid Day off on your birthday
- Discounted mule rides
- Free Grand Canyon Railway Train Rides
- Retail, Lodging and Travel Discounts
- Planned employee trips and activities
- 15% Verizon service/products discount
- $350 Referral Bonus Program
