SVP, Salesforce Practice Lead
Merge - Atlanta, GA
posted about 1 month ago
About the position
At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our SVP, SalesForce Practice Lead, you will be a key leader responsible for driving the strategic vision, architecture, and growth of our Salesforce practice. You will serve as the primary expert on Salesforce solutions, leading a team of architects, developers, and consultants to deliver transformative projects for clients. You will work closely with clients, internal teams, and partners to ensure the successful implementation of Salesforce solutions that align with business objectives and drive measurable outcomes.
Responsibilities
- Define and execute the strategic roadmap for the Salesforce practice, aligning with overall business goals.
- Identify market trends and emerging technologies to keep the practice ahead of the curve.
- Build and maintain relationships with Salesforce and other technology partners.
- Serve as the lead architect for Salesforce implementations, ensuring scalable and robust solutions.
- Oversee the design, development, and deployment of Salesforce applications, ensuring best practices in architecture and development.
- Provide technical leadership and guidance to the team, ensuring high-quality deliverables.
- Act as a trusted advisor to clients, understanding their business challenges and proposing innovative Salesforce solutions.
- Lead client meetings and presentations, effectively communicating complex technical concepts to non-technical stakeholders.
- Drive customer satisfaction through the successful delivery of projects on time and within budget.
- Recruit, mentor, and develop a high-performing team of Salesforce professionals.
- Foster a collaborative and innovative culture within the practice.
- Establish and manage performance metrics, ensuring the team meets and exceeds objectives.
- Collaborate with the sales and marketing teams to develop go-to-market strategies and generate new business opportunities.
- Participate in pre-sales activities, including proposal development and presentations.
- Expand the agency's footprint within existing accounts and identify opportunities for cross-selling and upselling services.
- Represent the agency at industry conferences, webinars, and other public forums.
- Author thought leadership content, including white papers, blog posts, and case studies.
- Stay current with Salesforce product updates and ecosystem changes, sharing insights with the team and clients.
Requirements
- 15+ years of experience in Salesforce architecture and implementation, with at least 5 years in a leadership role within a marketing technology or consulting agency.
- Bachelor's degree in Computer Science, Information Systems, or related field. Advanced degree preferred.
- Salesforce Architect certifications (e.g., Salesforce Certified Technical Architect) highly desirable.
- Deep understanding of Salesforce products, including Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud.
- Strong expertise in Salesforce development (Apex, Visualforce, Lightning Web Components).
- Proven ability to lead and grow a practice area, with a track record of successful project delivery.
- Excellent communication and interpersonal skills, with the ability to influence at all levels of an organization.
- Strong business acumen and strategic thinking capabilities.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- 401K
- Lifestyle Spending Account
- Employer Paid Life & Disability Insurance
- Flexible Time off & Holidays
- Annual Incentive Plan
