SVP, Provider Operations - Remote

Sharecare - Pierre, SD

Full-time - Senior

Remote - Pierre, SD

Professional, Scientific, and Technical Services

About the position

The SVP, Provider Operations at Sharecare is a senior leadership role focused on managing and optimizing organizational operations within the healthcare sector. This position is responsible for driving revenue growth, ensuring client satisfaction, and implementing effective processes to enhance operational efficiency. The ideal candidate will possess strong leadership skills, a background in operations management, and a commitment to fostering a collaborative team environment.

Responsibilities

• Implement and enhance geography and client strategies, hire and retain talent, and provide clear direction and accountability to employees.
• Partner with sales and marketing to identify, evaluate, and manage new business opportunities and marketing initiatives.
• Coordinate closely with internal sales, sales support, and technical service resources by communicating project statuses and success metrics.
• Manage client expectations to create a win for the client and Sharecare, and protect the revenue after the sale.
• Establish strategies that maximize growth and profitability, assessing and implementing processes and policies to optimize workflow.
• Directly responsible for evaluating, establishing, and maintaining operational policies in collaboration with other division leaders and executives.
• Manage key corporate initiatives and ensure alignment across the enterprise.
• Review and approve plans to control budget spending, labor efficiency, and materials to align with operating budget.
• Establish and maintain responsibility to review performance against operating plans and ongoing analysis of market trends.
• Ensure key performance metrics and other outcomes-based reports are delivered timely to each customer and meet or exceed client expectations.
• Act as a trusted advisor and expert to clients, sales, solutions, and development for client-centric technology and workflows.
• Analyze operations within the business unit to evaluate performance and determine areas for cost reduction or program improvement.
• Direct the activities of one or more functional specialties through managers responsible for successful operations.
• Establish annual fiscal budget for area of responsibility and maintain relationships with finance partners for ongoing P&L evaluation.
• Meet multiple project implementation targets for timeliness and customer success metrics.
• Work collaboratively with global teams to understand operational needs.

Requirements

• Minimum of 10 years' experience in operations management leading large teams, preferably in healthcare.
• Bachelor's degree required, advanced business degree preferred.
• Services and software operations experience preferred.
• Previous experience in a medical setting is helpful.
• Excellent client-facing skills and commitment to providing the highest level of customer satisfaction.
• Effective problem-solving skills.
• Excellent verbal and written communication skills necessary for interaction with patients/clients, providers, and other staff.
• Reliable transportation.
• Maintain privacy of all patient, employee, and volunteer information and access such information only on a need-to-know basis for business purposes.
• Comply with all regulations regarding corporate integrity and security obligations.
• Report unethical, fraudulent, or unlawful behavior or activity.
• Maintain current and yearly HIPAA certification.

Nice-to-haves

• Experience in healthcare technology solutions.
• Familiarity with data analytics and performance metrics in healthcare operations.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities.