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Citigroup - Irving, TX
posted about 1 month ago
The Fraud Risk Retail Policy Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. As part of managing the Consumer and Small Business Retail Bank fraud policy function for the NA Risk Operations group, the candidate will interface with the Business owners to understand the Business objectives and initiatives and work to maximize return on investment (optimize fraud loss) while fully complying with internal policies and applicable laws and regulations. The role will actively participate in risk assessment and make recommendations to balance risk/reward tradeoffs. In addition, this position will be the central point of communication and lead monthly performance/reporting meetings with key Business and Risk Management partners. The incumbent will have frequent interaction with key partners including Fraud Operations, Client Research/Security Operations, Fraud Analytics, Process Integration, Technology, and Digital Fraud/Business teams, and others. The role will directly supervise a small team of specialized Fraud Policy Managers in support of the objectives.