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Citigroup - Sioux Falls, SD

posted about 1 month ago

Full-time - Senior
Hybrid - Sioux Falls, SD
Credit Intermediation and Related Activities

About the position

The Fraud Risk Retail Policy Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities

  • Act as a primary point of contact for the Business to escalate fraud issues.
  • Work with the Business to understand and assess new projects for fraud risk.
  • Make recommendations for appropriate controls which will maximize return on investment and optimize fraud loss and operating expense at their respective lowest levels.
  • Evaluate potential control enhancements which will improve business controls or reduce impacts to good customers.
  • Actively monitor and understand the latest fraud performance trends, quickly responding to lead mitigation of risk and communicate these trends and actions to the Business and Fraud senior management.
  • Articulate the value of projects and overall approach to fraud related issues to senior management, Global Fraud partners, and the Business.
  • Share best practices throughout all NA Businesses.
  • Partner with Operations, Analytics and Process Integration Teams to coordinate actions to address Business issues.
  • Support the Control group in the evaluation and management of Global policies and standards, regulatory requirements, and issue management.
  • Produce regular performance reporting for stakeholders to coordinate actions and mitigation plans.
  • Assist in managing peer reviews and audits, and effectively lead governance routines.
  • Maintain strong awareness of industry trends so this can be effectively communicated to Business and Fraud Utility partners.
  • Successfully develop, coach and motivate a small team of highly skilled Policy Managers.
  • Actively manage fraud activities for specialty portfolios, products and channels including but not limited to the International Personal Bank, Commercial and Consumer payments.
  • Provide high level fraud oversight of other Citi products for the Retail Bank.

Requirements

  • 7+ years' experience in financial services fraud or risk management, with specific experience in retail and/or commercial banking.
  • Direct experience in collaboratively influencing a variety of business partners is required.
  • Knowledge of industry best practices and a network of industry contacts are preferred.
  • Excellent presentation, written and verbal communication and strong interpersonal skills are required.

Benefits

  • Medical, dental & vision coverage
  • 401(k)
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off packages including vacation, sick leave, and paid holidays
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