SVP, Credit Account Management Strategy & Analytics

About the position

The SVP, Credit Account Management (AM) Strategy & Analytics role will lead a team of credit professionals focused on development of credit account management strategies for all existing accounts across all business platforms. This role reports to the Head of Account Management & Transactional Fraud. This SVP’s responsibility area spans credit programs across credit line management, closures, and authorizations. This SVP will interact with credit leadership, senior portfolio leads, technology functions, governance functions and other business partners to drive strategies leveraging advanced data analytics and tools. This role will play a key role in AM’s imperative to improve customer experience, and drive accretive P&L performance by way of data and technology led transformation. This leader has responsibility for managing credit exposure for ~70Mil active Synchrony customers through credit line increase programs (proactive and customer requested), credit line decreases and closures, upgrades from private label to dual card/cobrand, and overlimit and delinquent authorizations. This role requires expertise in and leadership of teams using advanced statistical and analytical tools to develop Credit strategies. It requires understanding of Credit Models, and governance of Credit Models and Credit Strategy.

Responsibilities

• Lead a team of senior people managers to develop and drive account growth and loss mitigation strategies, leveraging advanced analytics and data sciences to improve customer experience, as well as maximize P&L performance within SYF’s risk appetite.
• L3 owner for Account Management Credit Strategy -- Responsible for leading sub-functions involved in development, execution, monitoring and governance of credit strategies spanning credit line management, closures, and authorizations for existing accounts across all business platforms and products.
• Evaluate opportunities / take proactive actions based on market conditions, competitive landscape, individual product/portfolio dynamics, as well as collaborate with Portfolio Credit Managers for specific portfolio opportunities.
• Keep abreast of best in class account management practices, and seed change in practices across the team.
• Drive innovation to improve our decisioning prowess and enhancing customer experience.
• Lead Business Owner for Synchrony’s PRISM strategic initiative to enhance accretive decision making, through data and technology improvements, as well as customer experience by adding contextual informational attributes at the point of Account Management decisions.
• Work within the agile technology framework by engaging with the Technology teams, Product Owners, and agile teams to provide clear direction on business requirements on features and prioritization that drive functionality to end vision.
• Partner with modeling teams to enhance / initiate next generation models for use in credit strategies, as well as provide robust monitoring, deep dive analysis into strategies to promote leading model risk practices within the function.
• Drive innovation and operational efficiency by driving exploration of new analytic methodologies, tools, data attributes for onboarding in credit strategies and processes.
• As a key member of the Account Management Working Group, administer delegated investment authority with regards to credit strategy changes.
• Actively manage the portfolio to deliver our Synchrony’s targeted long-term loss rates and Op Plan targets.
• Manage growth trajectory carefully/opportunistically to achieve Synchrony’s growth goals.
• Support delivery of Synchrony’s strategic goals through the levers of Account Management growth and loss mitigation programs.
• Deliver strong operational excellence with a governance mindset, and lead examiner reviews.
• Maintain / enhance portfolio monitoring and governance procedures, as well as support internal 2nd and 3rd line of defense reviews and lead external regulatory exams for Credit Account Management.
• Partner internally and cross-functionally to drive sustainable, effective risk management practices, with a focus on practical solutions and robust documentation.
• Proactively identify areas for stronger process controls to increase the accuracy and effectiveness of our control ecosystem via reporting, automation, and documentation.
• Lead a global team of professionals, providing mentorship, guidance, career pathing and development opportunities.
• Provide timely and constructive feedback enabling employee development.
• Promote a culture of innovation, automation and test and learn mindset.
• Perform other duties and/or special projects as assigned.

Requirements

• Bachelor’s Degree and 15+ years of Financial Services industry experience in credit card and/or consumer financial risk/credit management; in lieu of a degree 18+ years of Financial Services industry experience in credit card and/or consumer financial risk/credit management.
• 10+ years' supervisory or leadership experience.
• 8+ years’ experience deriving actionable credit insights using advanced analytical methodologies, and modeling software, utilizing traditional and non-traditional information.
• 5+ years’ experience in data tabulation / mining with any combination of SAS, SQL, Spark, R, Python or PySpark (or other relevant big data languages).

Nice-to-haves

• Master’s Degree in quantitative disciplines / advanced analytics focus, or equivalent.
• Statistical analysis and interpretation of data distributions, including non-linear, multi-dimensional arrays.
• Robust experience utilizing customer segmentation methodologies using decision trees, A/B testing etc.
• Extensive knowledge and expertise in both account management and new account acquisitions credit strategies through a full credit / economic cycle.
• Strong leadership skills and proven results at driving change across all levels of the organization.
• Prior experience and responsibility for critical decisions of significant financial impact and complexity.
• Capable of delivering short term goals while balancing strategic long term positioning, and laying foundation for growth.
• Communication / influencing skills to drive inclusion, efficiency, and creative solutions.
• Confidence / assertiveness: strong influencing skills across business functions; confidence to approach business partners with recommended change and defend position.
• Self-motivated, especially in a dynamic, fast paced environment.

Benefits

• Annual Incentive Plan target of 25% of salary.
• Annual Equity target of 25% of salary.