SVP, Casualty Claims

Argo Group - Richmond, VA

Full-time - Senior

Remote - Richmond, VA

Merchant Wholesalers, Durable Goods

About the position

The Senior Vice President (SVP) of Casualty Claims at Argo Group is responsible for managing the entire Casualty sub-function of US Claims, which includes various types of claims such as Construction Defect and General Liability. Reporting directly to the Chief Claims Officer, this role focuses on strategic management, team leadership, and the implementation of best practices in claims handling. The SVP will oversee a team of four direct reports and 33 indirect reports, ensuring high-quality claims service and technical capabilities while fostering a culture of accountability and performance within the organization.

Responsibilities

• Strategically manage teams to provide strong claims service and technical capabilities.
• Communicate and influence senior leadership on strategic matters related to claims.
• Create a culture of accountability, engagement, inclusion, and performance.
• Partner with senior management to establish and refine claims management programs.
• Implement and monitor reserving and settlement policies.
• Develop strategic and operational plans to achieve efficiencies and meet goals.
• Provide guidance and direction to claims managers and professionals.
• Participate in decisions on reserving and settlement for high-value cases.
• Establish working relationships with Business Unit leaders on claims-related issues.
• Ensure performance objectives and metrics are in place for all positions.

Requirements

• J.D. from an accredited law school.
• Minimum of ten years' experience adjudicating claims and five years' experience managing people.
• Thorough understanding of property and casualty underwriting and financial concepts.
• Ability to develop corporate presentations based on metric-driven analysis.
• Demonstrated inner strength and courage to make independent decisions.
• Intellectual curiosity and ability to consider all options.
• Strong client focus and ability to provide value-added solutions.
• Proven employee development, mentoring, and performance management skills.
• Strong interpersonal skills and good judgment in communication.
• Ability to build commitment and maintain productive relationships.

Nice-to-haves

• CPCU, ARM or other Insurance Institute coursework preferred.

Benefits

• Competitive compensation and merit-driven profit sharing.
• Flexible workplace policies including remote work and sabbatical leave.
• Comprehensive health, wellness, and financial planning options.
• Dental, disability, life, medical, and vision insurance.
• Matching 401(k) retirement savings plan.
• Generous paid time off including 21 days of PTO and 11 paid holidays.
• Paid caregiver and parental leave, and paid bereavement.
• Employee assistance program (EAP) and array of voluntary benefits.
• Continuous learning and professional development opportunities.
• Active community outreach and volunteer programs.