About the position
Casino Surveillance at MGM Resorts is a dynamic and engaging role that goes beyond traditional security responsibilities. This position is crucial for protecting the assets of the casino by ensuring compliance with departmental standard operating procedures and monitoring patron behavior to uphold the integrity of the gaming experience. As a Surveillance Operator, you will be immersed in a fast-paced environment where mathematical precision is key. Your daily tasks will involve operating advanced closed-circuit television (CCTV) technology to monitor casino activities, review and archive audio and video evidence, and ensure the surveillance system is functioning optimally. In this role, you will proactively monitor all areas of the casino, observing table games and verifying payouts against established odds. You will also be responsible for documenting incidents involving employees and guests, identifying trends and abnormalities through data analysis, and investigating any anomalies that arise. This position requires a keen eye for detail and the ability to perform mathematical calculations quickly and accurately, making it essential for maintaining the casino's operational standards. The ideal candidate will possess a high school diploma or GED, with strong basic math skills and the ability to retain information efficiently. You should be a self-motivated team player who takes pride in your work and can communicate effectively through written reports. While prior experience in casino surveillance is not necessary, a willingness to learn and adapt is crucial. Flexibility in scheduling is also important, as you may be required to work outside of your primary hours based on business needs.
Responsibilities
- Operate various closed-circuit television (CCTV) technology to monitor and review casino activities.
- Archive audio and video evidence and monitor the system for malfunctions.
- Proactively monitor all casino areas and personnel.
- Observe all table games and verify payouts based on different sets of odds.
- Review employee and guest claims and complete required documentation regarding specific incidents.
- Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
Requirements
- Possess a high school diploma or GED.
- Excellent basic math skills (addition, subtraction, division, multiplication).
- Ability to retain a lot of new information quickly.
- Great team player who can work both independently and on group projects.
- Self-motivated and takes pride in their work.
- Ability to type reports with proper grammar.
Nice-to-haves
- Prior experience in a surveillance or security role (not required, training will be provided).
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally.
- Access to company hotel, food and beverage, retail, and entertainment discounts.
- Discounts with company partners on travel, electronics, online shopping, and more.
- Free meals in the employee dining room.
- Free parking on and off shift.
- Healthcare, financial, and time off benefits.
- Professional and personal development through programs and networking opportunities.
- Volunteer opportunities in the community.
