About the position
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! Under direct supervision of physicians, this job plans and prepares for patients of all ages. Coordinates, promotes and maintains agreements between hospitals and based on the needs of the department. Maintains knowledge about surgeon's blocks and schedules patients appropriately based on surgeon, case length, and day of week.
Responsibilities
- Answers, returns, and documents department telephone calls with patients in a timely manner.
- Assists in the daily operation of the department.
- Schedules and reschedules patients appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
- Schedules surgeries and preauthorization’s for IUD’s and high cost injections.
- Provides daily census reports including physician notification (as applicable).
- Inputs call schedule and makes changes as needed.
- Adapts behavior to specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
- Performs other duties as required.
Requirements
- Education Required – High school diploma or equivalent.
- Work Experience Required – 2 years of PSA or medical assistant experience.
- Proficiency in using computers, software, and web-based applications.
- Effective verbal and written communication skills and ability to present information clearly and professionally.
- Strong interpersonal/customer service skills.
- Ability to maintain positive and professional demeanor under stressful conditions.
- Cognitive skills and ability to interpret assessments to meet patient care needs to determine priorities among multiple demands.
- Ability to exhibit responsibility for professional development and maintaining required clinical knowledge, training and credentials.
Nice-to-haves
- Preferred - Graduate of a medical assistant program.
- Certification Preferred - PR Health Care Provider Certification.
- Preferred – Experience in an ambulatory care setting.
Benefits
- Ochsner Health is an Equal Opportunity Employer.
- Ochsner Health is committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination.
