Support Team Specialist

DriveTime•Mesa, AZ

3d•Remote

About The Position

DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims. In short, the Support Specialist is responsible for injecting and processing repair requests, uploading documentation and coordinating tow requests submitted by business partners, customers, and internal departments. Facilitating communication between these parties through email and internal systems, ensuring a smooth path toward a positive resolution for the customer. We are looking for someone that is enthusiastic about their career and is passionate about meeting and exceeding their goals. The ability to talk and write with confidence, charisma, and competence to a wide variety of audiences. We move, and we move quickly. Thriving in and contributing to an environment that never stops is a must. You will be working in a high-functioning team environment. We work together and we win together. There will be multiple time-sensitive requirements, and you will need the ability to meet deliverable due dates. Some calls will be challenging. Your goal is not only to find the problem but more importantly, find the solution. This role involves processing exceptions, uploading documents, and coordinating logistics. A keen eye for detail is essential to ensure accuracy and efficiency. We value proactiveness in seeking and giving feedback to peers, business partners, and leadership. This focus on open communication helps us adapt and continuously improve our processes.

Requirements

Passionate and goal oriented
Excellent verbal and written communication skills
Agile in a fast-paced environment
Plays well with others
Works well in a time crunch
Fantastic problem solver!
Detail-Oriented
Feedback-Driven
High School diploma (required)
Experience working in an administrative role
Meets quality production expectations, while maintaining high level of accuracy
Comfortable balancing multiple tasks while using a variety of computer systems
Commitment to teamwork and personal growth

Nice To Haves

Bachelor or Associate degree is preferred

Responsibilities

Injecting and processing repair requests
Uploading documentation
Coordinating tow requests submitted by business partners, customers, and internal departments
Facilitating communication between these parties through email and internal systems
Ensuring a smooth path toward a positive resolution for the customer