Support Services Specialist

Base One Technologies - Stennis Space Center, MS

Full-time - Entry Level

Stennis Space Center, MS

Professional, Scientific, and Technical Services

About the position

The Support Services Specialist at Base One Technologies is responsible for providing essential support to the Business Request team, managing daily tasks related to Business Requests (BRs) and Change Requests (CRs). This role involves collaboration with various stakeholders, ensuring compliance with established standards, and maintaining accurate documentation within ticketing systems. The position requires a proactive approach to problem-solving and effective communication with team members and clients.

Responsibilities

• Receive and process draft Business Requests (BRs) from Project Managers.
• Update BR tracking and coordinate with BR stakeholders.
• Prepare daily/weekly/monthly reports and manage Change Management tasks.
• Receive and process draft Change Requests (CRs) from Engineers and Project Managers.
• Collaborate with teams to finalize CRs per established standards.
• Submit CRs to Security teams for review and assist in resolving discrepancies.
• Submit CRs to the C-ICCB for review and address any findings.
• Support the weekly presentation of CRs to board members for adjudication.
• Input and submit required documentation into the ticketing system until closure.
• Provide metrics and reporting as requested by System Owners, Security, and C-ICCB teams.
• Process Emergency Break Fix (EBFs), Emergency Change Requests (ECRs), and extensions as needed.
• Update and attach relevant documents within the Remedy ticketing systems.
• Occasionally install and remove network cabling, servers, and switches, and provide basic desktop support.

Requirements

• Hold an active TS/SCI Security Clearance.
• Ability to work directly with customers, engineers, and project managers.
• Experience with Microsoft Office products.
• Ability to communicate professionally in both oral and written communications.
• Ability to meet weekly deadlines, be organized, and detail-oriented.
• Ability to adapt to frequently changing deadlines and policies.
• Attention to detail and analysis of metrics.

Nice-to-haves

• Prior experience with Remedy / Service Now / SharePoint.
• Extensive knowledge of Excel.