Support Services Lead

About the position

You can make a difference in patients' lives as an Environmental Service Technician Lead with Corewell Health. In this role, you will assist the Supervisor in coordinating and facilitating daily operations, addressing employee and customer concerns, and ensuring that all daily tasks are completed. You will also be responsible for conducting quality audit inspections, assigning and adjusting work schedules, coordinating employee work assignments, and providing ongoing support and instruction to Environmental Services team members. Communication and collaboration with other team members are essential to ensure continuity of service and help foster a positive work environment.

Responsibilities

• Assigns and adjusts work schedules as necessary.
• Coordinates and inspects employee work assignments and completes quality assurance inspections.
• Provides ongoing instruction to Environmental Services employees according to department standards.
• Communicates and collaborates with other members of the team and across departments to ensure continuity and coordination of services.
• Cleans and maintains equipment used in performance of duties and stores it properly.
• Acts on behalf of the upline assisting in resolving work-related issues, otherwise reporting issues to upline.
• May be expected to work across department sites for coverage and business need.
• Assumes ownership of various daily operations and initiatives.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Requirements

• High school graduate or equivalent.
• 1 year of relevant experience in public service and or customer service experience in a hotel, hospital, environmental services, or janitorial experience.
• Knowledge of housekeeping materials, supplies and equipment necessary to ensure a safe work environment.
• Excellent written, verbal communication and interpersonal skills.
• Time management and organizational skills.
• Self-directed. Ability to make quality, independent decisions. Analytical and strong problem-solving skills.
• Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions.
• Ability to maintain the strictest levels of confidentiality.
• Ability to listen to others. Competency in the use of a variety of computer hardware and software systems.
• Ability to resolve various employee and customer relation issues.
• Ability to conduct suitable training in the areas of housekeeping, sanitation and safety.

Nice-to-haves

• 1 year of relevant Leadership experience.
• CRT-Health Care Environmental Services Technician (CHEST) - AHE Association for the Healthcare Environment 1 Year preferred.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance.
• Traditional and Roth retirement options with service contribution and match savings.