Supervisor, Underwriting- Personal Lines REMOTE

Nationwide•Ohio-Work from Home-2, OH

1d•$79,500 - $148,500•Remote

About The Position

This role is for a Supervisor in the Personal Lines Underwriting team at Nationwide, a Fortune 100 company. The position focuses on supervising associates in underwriting or underwriting support roles, coordinating team activities, managing workflow, and ensuring compliance with quality standards. The role involves providing technical expertise, leading underwriting projects, and developing team members through coaching, training, and mentoring. The primary customers are insurance agents who rely on Nationwide for exceptional service and personal insurance products. This is a fast-paced, collaborative, and team-oriented environment within a competitive and growing industry. This is a remote position.

Requirements

Four years of experience in underwriting, customer service or related experience.
Detailed knowledge of state regulations, underwriting policies, procedures, and best practices.
General understanding of company operations, financials, trend analysis to assist in the supervision of underwriting staff.
Strong verbal and written communication skills used to interact with all levels of internal and external contacts.
Ability to supervise/lead, train associates in all aspects of personal lines underwriting.
Ability to be flexible and adaptable to changing situations.
Ability to set work priorities that conform to established standards.
Ability to analyze insurance risks, apply logical judgment and utilize procedures effectively.
Demonstrated ability to make sound decisions and apply critical thinking skills.
Skilled in Excel and other analytical tools to evaluate data.

Nice To Haves

Bachelor's degree and pursuit of continued education preferred.
Pursuit of technical insurance coursework such as CPCU preferred.
Supervisory experience desired.

Responsibilities

Coordinates and follows up on unit research efforts.
Gathers information from multiple sources according to company guidelines, ensuring effective underwriting performance.
May research issues supporting unit objectives and participate on committees or special projects.
Coordinates and follows up on analysis within the unit.
Ensures that risks are handled within authority, based on company underwriting guidelines and standards.
Analyzes quality and quantity of risks underwritten and utilizes reports accordingly.
May perform portfolio analysis or additional underwriting analysis in support of unit objectives.
Project coordinator for intake of all new portfolio management projects and provides the analysis on project viability or success.
Supervises, coordinates and provides leadership to unit.
Ensures compliance to all time and service standards.
Ensures file handling quality and workflow efficiency.
Manages larger, more complex issues that require working with and through others to meet business needs and maximize workflow.
Assists in managing work inventories within the unit.
Ensures that decisions to accept, modify or decline personal lines business are based on underwriting analysis, best practices and judgement within appropriate underwriting authority.
Assigns work, monitors, evaluates and recommends resolution to escalated issues.
May make decisions related to audit reviews and reports results to management.
Resolves escalated issues, applies underwriting expertise and provides technical oversight to complex issues.
Plans day-to-day work and procedures.
Assists management in the development and monitoring of the unit's budget.
Responsible for the management of associates including: performance management, salary planning and administration, hiring and placement, and disciplinary actions.
Consults on and performs file reviews as an underwriting subject matter expert with all levels of internal and external partners regarding policy and practice, customer service issues, sales, claims and product.
Communicates operational plans, direction and productivity results to direct reports.
Communicates underwriting results to leadership.
Responsible for delivery of appropriate customer service levels within the team.
Follows up and ensures proper handling of escalated customer service requests.
Coaches, develops and provides feedback to associates.
Determines and ensures delivery of training and development based on individual and team needs.
May perform other responsibilities as assigned.