Nevada - Supervisor- Textbooks (Part-time)

Barnes & Noble Education, Inc. • Reno, NV

4d • Onsite

About The Position

Barnes & Noble College is seeking a savvy, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor in our Textbook department. In Textbooks you will provide assistance to the management team, have oversight for team members within the department or store in the absence of upper management, while greeting and assisting customers with locating course materials for rental or purchase.

Requirements

• Candidates must be a minimum of 18 years of age to be considered for employment.
• Basic reading, writing and accounting skills required.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Nice To Haves

• 2+ years’ experience in a retail setting preferred.
• High school diploma/GED preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.

Responsibilities

• Support the management team, serve as a resource for all departments, a model for customer service, and a driver for sales.
• Spend the majority of your time on the sales floor making sure we have the right course material, in the right quantity, at the right time while modeling Wow customer service.
• Work directly with campus partners, students, and faculty to increase adoptions, rentals, and promote digital sales while successfully executing our textbook timeline each term.
• Spend the majority of your time on the sales floor as a mentor and model of exceptional customer service.
• Use department specific technology to answer questions about course material, recommend products and/or services, and locate or obtain materials based on course descriptions or customer needs.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store.
• Help resolve customer issues and complaints and escalating to manager, when necessary.
• Assist with processing sales transactions.
• Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.

Benefits

• Get paid sooner! Daily Pay earned wage access is available to all store employees.
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefit

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED