Supervisor, Specialty Pharmacy Support Service

Navitus Health Solutions, LLC•,

7d•$56,805 - $68,441•Remote

About The Position

Lumicera Health Services is seeking a Supervisor, Specialty Pharmacy Support Services to join their team. Under the general direction of the Associate Manager, Pharmacy Services, this role is responsible for managing the day-to-day operations of a team of either Reimbursement or Intake Specialists. The position monitors productivity and performance standards, plans and directs workflow and project assignments, and oversees production volume to ensure service standards are met. The Supervisor will participate in hiring, training, and evaluation of staff, and is responsible for the team’s adherence to corporate attendance and employment policies. This individual will collaborate with the Associate Manager, Pharmacy Service to develop policies, procedures, and the business work plan for the team, and will identify and recommend operational improvements. Lastly, the Supervisor will train staff and intervene to help maintain a high level of customer service and meet turn-around time standards.

Requirements

Bachelor’s degree or equivalent experience preferred.
Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists.
2-5 years’ experience, previous experience in a pharmacy setting preferred.
Proficient in Microsoft Outlook, Word & Excel.
Strong knowledge of current pharmacy regulations.
Participate in, adhere to, and support compliance program objectives.
The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

Schedule and monitor staff and day to day workflow.
Develop employee’s skills, evaluate performance, and provide feedback.
Oversees resolution of employee relations.
Participate in hiring, training, and evaluation of staff.
Develop, track, and monitor employee’s compliance to quality, service, and production standards.
Monitor task turnaround time so that internal standards and client performance guarantees are met.
Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals.
Address staff concerns and day to day operational, system, customer service, quality, and professional issues.
Work in production as needed.
Implement programs and process improvements to enhance the level of internal and external customer service provided.
Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy.
Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
Represents pharmacy operations and service in cross-functional meeting and projects.
Participate in continued quality improvement and quality meetings as necessary.
Other duties as assigned.