Supervisor, Short - Term Disability

UnitedHealth Group•Tampa, FL

7h•$49,700 - $88,800•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. This role is critical to Financial Protection Operations by providing leadership to the Short-Term Disability operations team, driving team development, supporting culture and DE&I initiatives, as well as, supporting service excellence. The Short-Term Disability Supervisor is responsible for leading a team of Specialists who process Short-Term Disability Claims. The candidate will work to improve quality and exceed service level agreements, support and lead pilots and process improvements. This will include supporting new hire interviewing, selection, and onboarding; and sharing best practices and leveraging leadership insights to coach and manage team to achieve goals. The candidate will support escalations, leadership inquiries and all HR functions.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
5+ years of experience analyzing and solving problems in an office, claims OR customer service environment
3+ years of experience handling Short-Term Disability (STD) claims, with working knowledge of STD products, policy provisions, and claims adjudication processes
1+ years of supervisory / leadership experience
Proficiency with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Proficiency with Windows PC applications and Microsoft Office products including Microsoft Word (ability to create, edit, save, and send documents), Microsoft Excel (create, edit, save documents and spreadsheets) and Microsoft Teams (chat function, creating teams channels)
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime

Nice To Haves

2+ years of claims, appeals OR grievance experience
Experience providing feedback, coaching, and explanations to others including mentorship
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Provide meaningful development time for in-depth conversation
Coach specialists during 1-1 sessions
Conduct performance management discussions
One off escalated issues requiring leadership review/signoff
Supervisor calls/escalations
Leverage insights to coach and manage team appropriately to achieve goals
Leverage training resources to help apply claims processes/procedures appropriately
Ongoing review of processes and procedures, recommend and implement changes and enhancements
Identify process gaps, recommend solutions, implement and communicate changes
Encourage and participate in engagement activities
Drive DE&I initiatives
Advance team culture, understand and communicate enterprise purpose
Support and lead pilots and process improvements
Lead team meetings with directs
Attend, facilitate and/or participate in leadership forums
HR related reporting (Overtime, PTO, pending corrective action and MAPS)
Time sheet approvals, secure access approval (annual/bi-annual)
New hire interviewing and selections
Emails and ad hoc issue management
FMLA, LOA, or anything HR related
Communicate and collaborate with internal and external stakeholders to resolve issues