About the position
At Bermex, we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team. The Meter Services Supervisor reports to the Operations or Project Manager at Bermex. This position plays a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the meter reading department. This position also requires a high degree of metering reading knowledge, excellent time management, and exceptional interpersonal communication skills.
Responsibilities
- Identify, investigate, and resolve issues ensuring deadlines are met
- Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced
- Work with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
- Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
- Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
- Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services
- Requisition needed personnel, supplies, equipment, parts, or repair services
- Drive vehicles or equipment to complete work assignments or to assist workers
- Interpret transportation regulations, safety regulations, or company policies and procedures for workers
- Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents
- Resolve worker problems or collaborate with employees to assist in problem resolution
- Perform or schedule repairs or preventive maintenance of vehicles and other equipment
- Assist workers in tasks, as needed, such as reading daily meters/skips
- Extensively walk and stand for much of the workday
- Occasionally work outside in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc)
- Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)
- Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities
- Provide general information about the meter services to customers, when applicable
- Use telephones, tablets, and/or computers to communicate
Requirements
- Education: High School Degree or GED
- Experience: Must be 21 years of age or older. Must have at least 3 years of experience in project management or a similar supervisory role. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training.
- Must have 3 years experience in gas meter exchanges.
Nice-to-haves
- Education: Bachelor's Degree
- Experience: 4 years of experience in smart metering supervision or a related field; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors
Benefits
- Group health plans including medical/prescription, dental, vision and a variety of other coverage options
- Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
- Flexible Spending Accounts or an option for a Health Saving Account with company match
- Company paid Employee Assistance Program (EAP) for all employees and eligible family members
- Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
- Roth or Traditional 401(k) Retirement plan with company match
- Paid Vacation
- Paid Holidays
- Paid Wedding Day
- Veterans Day paid time off for our veterans
- Paid Sick Time (New York based positions ONLY)
- Company vehicle (for all driver-based positions)
- Gas card for company vehicle (if applicable)
- Company provided cell phone or mobile allowance (if applicable)
- Boot allowance from approved vendors
- Daily per diem for travel-based positions
