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Schools Financial - Tustin, CA
posted about 1 month ago
The Supervisor, Member Contact Center, eServices/Chat position involves assisting the department manager in administering the overall operation of the department to ensure that Members receive prompt, accurate, efficient, and high-quality service over multiple contact channels. The role includes resolving Member issues and escalated concerns on Member accounts/products. The supervisor will partner with management to ensure training activities for direct reports are fulfilled and focus on team member career development. Responsibilities also include managing high volumes, developing direct reports on efficiency gains, and ensuring a positive, Member-focused attitude among team members. The supervisor will provide consultative services to Members regarding credit union products and services, process Member transactions, and assist in departmental projects. Additionally, the supervisor will ensure compliance with policies and procedures and may act in the capacity of the Manager in their absence.