UnitedHealth Group - Jeffersonville, IN
posted 3 months ago
Full-time - Manager
Onsite - Jeffersonville, IN
Insurance Carriers and Related Activities
About the position
The Supervisor of Fulfillment Pharmacy Operations at Optum is responsible for leading a team of Pharmacy Technicians and Clerks in a Specialty Fulfillment Pharmacy. This role involves ensuring high-quality outcomes for members by managing operational duties, fostering a collaborative team environment, and driving continuous improvement initiatives. The position requires effective leadership, performance management, and the ability to inspire and develop team members.
Responsibilities
- Lead and manage a team of Pharmacy Technicians, Team Leads, and Clerks to process Specialty prescription orders.
- Schedule and assign employees to meet operational requirements and follow up on work results.
- Recruit, select, orient, and train new employees for the pharmacy team.
- Provide leadership for training and development of team members.
- Communicate and support team members through one-on-ones, daily huddles, and quarterly development conversations.
- Monitor individual and team performance to ensure expectations are met or exceeded.
- Provide feedback and performance management to inspire and guide the team.
- Identify process improvement opportunities and collaborate with senior leadership to implement changes.
Requirements
- 3+ years of leadership experience in a relevant field.
- Experience in driving continuous improvements and implementing change within an organization.
- Proven ability to manage performance effectively using appropriate tools and practices.
- Ability to foster a culture of collaboration, recognition, inclusiveness, and diversity.
- Willingness to work the required hours (Sunday - Thursday 5:30 AM to 2:00 PM).
Nice-to-haves
- Current Pharmacy Technician Licensure in Indiana or National Pharmacy Technician Certification, or willingness to obtain it.
- Experience in a warehouse, retail, production, or distribution center setting.
- Knowledge of pharmacy practice and health system regulatory compliance.
- Experience in mail order pharmacy operations.
- Proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
Benefits
- Comprehensive benefits package including health insurance and retirement plans.
- Career development opportunities and training programs.
- Diversity and inclusion initiatives within the workplace.
