Sea Island - Sea Island, GA

posted about 1 month ago

Full-time - Entry Level
Sea Island, GA
Accommodation

About the position

Supervise overall Bike Shop operations and assist our members and guests with their bike rental needs. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.

Responsibilities

  • Greet guests and members and assist them with their bike rental needs
  • Supervise Bike Shop Attendants and prepare weekly schedule based on expected levels of business
  • Manage tickets, bike check-in and bike deliveries
  • Conduct customer safety training
  • Manage inventory of bikes
  • Process charges and cash sales
  • Conduct daily and annual bike maintenance
  • Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area
  • Accountable for guest satisfaction by ensuring Sea Island's standards are met; address guest concerns in a timely and efficient manner and implement solutions
  • Learn the names and personally recognize our regular Guests and Members
  • Maintain cleanliness and organization in all work areas
  • Uphold appropriate departmental standards of quality/timing
  • Uphold and ensure compliance with all company and departmental policies and procedures
  • Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
  • Attend all scheduled employee meetings and bring suggestions for improvement
  • Willing and timely execution of other duties as delegated by leadership

Requirements

  • Two (2) years of prior experience in the same or related field preferred
  • Strong guest service skills
  • Knowledge of general bike maintenance; fix flat tires, pedals, grease, tighten handle bars, adjust seats, etc.
  • High School Diploma or equivalent credentials preferred
  • Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
  • Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
  • Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
  • Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
  • Ability to easily adapt to organizational and environmental changes
  • Must be flexible to working days, early mornings, evenings, weekends, and holidays
  • Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
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