Sup Customer Service

$53,500 - $118,100/Yr

Health Care Service Corporation - Albuquerque, NM

Full-time - Mid Level

Albuquerque, NM

Insurance Carriers and Related Activities

About the position

The Customer Service Supervisor at HCSC is responsible for overseeing the daily operations of Customer Service units, ensuring effective management and support for employees. This role emphasizes leadership, communication, and analytical skills to foster a productive work environment and enhance customer service delivery.

Responsibilities

• Supervise and oversee day-to-day operations of Customer Service units.
• Develop, lead, and inspire employees to achieve performance goals.
• Ensure clear and concise communication within the team and with customers.
• Analyze operational processes and implement improvements as needed.
• Meet deadlines and manage organizational tasks effectively.

Requirements

• Bachelor's degree and 2 years of business experience, or 3 years of business experience with 3 years in a leadership position.
• Experience in a customer service environment with sound decision-making skills.
• Strong written and verbal communication skills.
• Analytical and organizational skills.

Nice-to-haves

• Knowledge of contract benefits and claim processing procedures.
• Familiarity with the health care industry.
• Bilingual proficiency.
• PC proficiency in Microsoft Word, Excel, and PowerPoint.

Benefits

• Professional development opportunities.
• Inclusive workplace culture.