Western Digital - San Jose, CA
posted 25 days ago
As a Field Applications Engineer intern, you will be working with account teams supporting our key customers. Working together with an experienced group of storage professionals, you will work with the account team to manage qualification and sustaining activities and projects. This includes taking care of customer requests and answering product-related questions, updating trackers for qualification and sustaining issues, collaborating with customers on developing qualification plans for new products, managing and tracking qualification metrics and deliverables, leading periodical customer meetings to track customer qualification progress, issues, and initiatives, performing hands-on 1st level failure analysis to debug customer issues, working hand-in-hand with Engineering and other cross-functional organizations to resolve issues and provide closure responses to customers, assisting with communicating customer requests for compliance with internal teams, and coordinating customer deliverables such as feature requests and required documents. You will also represent and advocate customer needs and priorities to internal teams.