Success Navigator (Part-Time)

About the position

The Part-Time Success Navigator is a 12-month, part-time role primarily located at the OCH campus, with occasional travel to the Tyson Center and LLP campus. Reporting to the Assistant Director of Admissions, this position plays a key role in creating a welcoming and supportive entry experience for new students and visitors. The Navigator connects students with essential campus resources and collaborates closely with faculty and staff to guide them through the enrollment process. This role also involves ongoing professional development in areas such as enrollment services, financial aid, academic advising, registration, and business office operations. As the 'front door' to the college, the Navigator serves as a primary point of contact, making strong customer service skills essential.

Responsibilities

• Provide assistance to all current and potential students of the College, including, but not limited to career assessment, enrollment applications, financial aid completion, financial aid forms, residency determination service (RDS), placement information, registration, transfer information, and payment; referring to college resources, faculty, and/or staff as needed
• Assist students in selecting educational programs compatible with their interests, needs, and abilities; administer introductory online career assessments as needed
• Guide students seeking non-credit programs through the online registration process and collect documentation and register students for non-credit medical programs
• Process transcripts, forms, and other documentation to allow students to register as quickly as possible
• Serve as the primary contact for the college by answering main phone line, website inquiry forms, and inquiry emails
• Provide referrals for services based upon individualized student needs by connecting students with relevant College resources, faculty, and/or staff
• Maintain current knowledge base of all student related resources, procedures, and policies
• Teach students how to navigate the student Self Service, electronic forms, and other SPCC IT resources
• Collaborate with all areas of the College to support student success initiatives and to provide students with accurate and timely information to make informed and positive decisions
• Maintain confidentiality of information exposed to in the course of business regarding students, supervisors or other employees
• Adhere to all SPCC's policies and procedures
• Establish and maintain effective working relationships with students, staff, faculty, and the public
• Work effectively within an ethnic, cultural, and socially diverse student population
• Maintain confidentiality of all records in accordance with FERPA
• Work variable schedule if needed, including evenings/weekends and travel between campuses
• Other duties as assigned

Requirements

• Associate's degree OR a high school diploma and student support related experience, minimum one year full-time
• Customer Service experience, one year full-time or equivalent part-time

Nice-to-haves

• Bachelor's degree
• Experience in a community college setting working with enrollment, advising, student support services, and/or student records, one year full-time or equivalent
• Preferred Bi-lingual in Spanish
• At least one year full-time or equivalent part-time documented experience in Microsoft Office Suite (Excel, Access, Word, Powerpoint, Outlook) and/or Information System (ie. Colleague, Banner, Jenzabar, PeopleSoft Campus Solution)