Student Success Coach

Campus•Atlanta, GA

2d•$47,000 - $56,000•Hybrid

About The Position

Campus is seeking a Student Success Coach to join their mission of accelerating the talent of the future. This role involves guiding students through their college journey, from Day 1 through graduation, providing encouragement, accountability, and support. The Success Coach will build relationships with students, help them overcome academic and personal challenges, and ensure they feel supported. The ideal candidate combines warmth, clarity, and relentless follow-through to help students achieve their goals. This is a proactive role focused on building relationships and supporting student success in a fast-paced environment.

Requirements

Bachelor's degree
Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress.
Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity.
Proven ability to manage a high volume of outreach and follow-up.
Must be able to attend in-office 3 days per week (Tuesday-Thursday).

Nice To Haves

Background in education, psychology, nonprofit, coaching, or advising.
Background in fast-paced or startup environments.

Responsibilities

Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach.
Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable.
Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress.
Help students break down big goals into actionable next steps.
Track progress using various dashboards.
Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently.
Balance a caseload of 50-75 students, triaging by risk and term.
Collaborate with Admissions and Onboarding teams to clarify handoffs and student context.
Adjust quickly to changing tools, processes, or term-based priorities.