North End Teleservices - Grand Island, NE
posted about 2 months ago
Full-time - Entry Level
Onsite - Grand Island, NE
Telecommunications
About the position
The Customer Service Representative position at North End Teleservices involves supporting student borrowers by answering their questions and resolving issues through various communication channels. This role is essential in providing excellent customer service and ensuring a positive experience for callers. The position is fully remote, allowing employees to work from home, and emphasizes a family-oriented and team-driven environment.
Responsibilities
- Take incoming calls and respond to customer inquiries via chat and outbound calls as necessary.
- Assist customers with filling out applications and submitting them electronically.
- Utilize standard technology such as telephone, email, and web browsers to communicate effectively.
- Follow established policies and procedures for documentation and call handling.
- Complete call logs and document details for each inquiry accurately.
Requirements
- High School diploma or equivalent required.
- Fluent in English, with clear and professional communication skills.
- Typing speed of at least 35 WPM.
- Experience with personal computers and the Windows operating system.
- Ability to navigate various systems and web browsers.
- Demonstrated excellent interpersonal and leadership skills.
- Ability to multi-task and stay organized while completing simultaneous tasks.
- Excellent written and verbal communication skills.
Benefits
- Work from home
- Competitive pay
- Paid holidays from day 1 if criteria are met
- Medical, dental, and vision insurance after 60 days
- Short-term and long-term disability insurance offered after 60 days
- $25,000 life insurance policy paid for by the company
- Opportunities for internal promotion and career growth.
