Student Affairs Analyst

Strayer Education, Inc.

1d•$61,500 - $92,300•Onsite

About The Position

The Student Affairs Manager leads the review and communication for Sophia Student Affairs related matters. This role is responsible for managing the Student Affairs review process, utilizing technology for violation tracking, responding to escalated student issues, and serving as a liaison between the Student Affairs Team and other departments. The position also involves collaborating on staff training, taking a leadership role in updating policies and processes, acting as a primary contact for escalated issues from external agencies, and managing Student Affairs reporting to key stakeholders.

Requirements

Excellent oral and written communication skills
Ability to examine details and exercise sound judgment in making high level decisions
Ability to work collaboratively with a wide range of constituents in a diverse community
Proficient to advanced knowledge of common reporting, presentation, and word processing software (Excel, PowerPoint, Visio, etc.)
Proficient to advanced knowledge of database software
Well organized and task driven
Data analysis experience required.
Experience in Student Affairs services processing or similar required.
Experience working with sensitive written communication required.
Applicants must be authorized to work in the United States.
Visa sponsorship is not available for this position.

Nice To Haves

At least two years experience working with adult students and specific experience with complex problem solving and conflict resolution preferred.

Responsibilities

Manages the Student Affairs review process reviews and communications according to policies and procedures.
Utilizes technology resources deployed by Sophia in the detection and tracking of violations.
Responsible for responding to escalated student issues to ensure timely and appropriate student service.
Serves as a liaison between the Student Affairs Team and various departments in an effort to resolve student issues and complaints.
Collaborates with the Senior Director of Operations on training and orienting staff to the policies, procedures, programs and services.
Takes leadership role in designated areas of Student Affairs responsibilities such as updating policies, processes, communication templates, etc.
Serves as primary contact for resolution of escalated issues from Legal, Regulatory, and Better Business Bureau agencies.
Manages Student Affairs reporting to key stakeholders.