Strategy & Operations Manager, Revenue Operations

EvenUp•,

1d•$125,000 - $170,000•Hybrid

About The Position

EvenUp is looking for a Strategy & Operations Manager to help scale the operational engine behind its Customer Success organization. This role involves partnering closely with CS leadership and the broader Revenue Operations team to design systems, processes, and insights that support and grow customers. It is a cross-functional role focused on improving customer outcome tracking, managing CS workflows, and surfacing insights for better decision-making. Responsibilities include building dashboards, refining metrics, and launching initiatives to improve retention and expansion, ultimately helping the Customer Success team deliver exceptional results at scale.

Requirements

4+ years of professional experience
2+ years in management consulting, investment banking, private equity, or a similarly rigorous analytical environment.
2+ years in strategy, operations, RevOps, customer success operations, business operations, or a related role at a high-growth technology company.
Experience driving cross-functional initiatives from problem definition through execution, with a track record of delivering measurable business impact.
Strong analytical and quantitative skills, including experience using data to inform operational decisions and business strategy.
Demonstrated ability to build scalable processes, operating cadences, and reporting frameworks in fast-paced environments.
Experience partnering with senior leaders and influencing stakeholders across Sales, Customer Success, Finance, Product, and Operations.
Exceptional communication skills, with the ability to synthesize complex problems into clear recommendations and action plans.
Highly organized and detail-oriented, with a bias toward ownership and execution.
Comfortable navigating ambiguity and tackling a broad range of strategic and operational challenges.
Advanced proficiency with spreadsheets and business intelligence tools
Experience supporting or working closely with Revenue Operations, Customer Success Operations, Sales Operations, or related GTM functions is strongly preferred.

Nice To Haves

Familiarity with SQL and modern AI tools is a plus.

Responsibilities

Partner closely with Customer Success leadership to build and scale operational processes that support onboarding, retention, renewals, and customer growth.
Develop and maintain reporting, dashboards, and performance metrics that provide visibility into key customer success KPIs such as retention, expansion, customer health, and adoption.
Lead cross-functional initiatives that improve the post-sales customer journey, collaborating with teams across Revenue Operations, Sales, Product, Finance, and Data.
Own and optimize the Customer Success technology stack, ensuring strong data integrity and effective workflows across systems such as Salesforce, customer success platforms, and BI tools.
Write and analyze SQL queries to extract, validate, and model data that drives business decisions and operational improvements.
Drive initiatives forward with a founder mentality: take ownership, push projects to completion, proactively solve problems, and make decisions with minimal instruction.
Identify opportunities to improve operational efficiency through automation, process improvements, and new tooling that enables the Customer Success organization to scale.