Strategic Relationship Manager

Manulife

Full-time - Mid Level

Remote

Insurance Carriers and Related Activities

About the position

The Strategic Relationship Manager at Manulife is responsible for advocating for customers and contributing to the Strategic Relationship Management & Consulting team. This role involves managing customer relationships, achieving annual metrics related to retention and profitability, and supporting new sales initiatives. The position requires a strong understanding of John Hancock Retirement products and the ability to influence outcomes that align with both customer and company objectives.

Responsibilities

• Achieve all annual metrics - retention, customer profitability and engagement
• Learn John Hancock Retirement products, features and services and apply as appropriate
• Effectively manage internal and external customer relationships, leverage available resources
• Exhibit consultative selling and negotiation skills, optimize product features, plan design and employee retirement readiness
• Demonstrate executive presence and subject matter expertise to instill confidence and strategically influence outcomes that align Customer and John Hancock objectives
• Follow all company and department level processes and procedures, including meeting materials preparation and presentation format, travel and expense, CRM documentation and data integrity
• Support new sales and market development initiatives

Requirements

• Demonstrate initiative, motivation, and accountability
• Expert consultative selling and negotiation skills
• Ability to analyze complex relationships and execute against goals
• Strong business acumen and presence
• Ability to clearly communicate, build rapport and effectively partner with internal and external business partners
• Demonstrate flexibility and resilience in a changing environment
• Develop strategy, goals and display the capability to pivot, regardless of obstacles or circumstances
• Hold a valid Driver's license
• Hold FINRA Series 6 or 7, 63 or 66, State Insurance licensing or confirmation to obtain within 6 months

Benefits

• Health insurance
• Dental insurance
• Mental health benefits
• Vision insurance
• Short- and long-term disability insurance
• Life and AD&D insurance coverage
• Adoption/surrogacy benefits
• Wellness benefits
• Employee/family assistance plans
• Retirement savings plans (including pension/401(k) savings plans)
• Global share ownership plan with employer matching contributions
• Financial education and counseling resources
• Generous paid time off program including up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time