About the position
On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners. Strategic Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners, ensuring partnership terms make sense for both DoorDash and the merchant to result in sustained success and increased sales. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report into the regional Manager, Outside Account Management. We expect this role to be hybrid with time split between working in-office, traveling to merchants, and working from home.
Responsibilities
- Manage merchant partners (in the SMB restaurants vertical) across your sales region, while meeting revenue goals
- Present quarterly business reviews that highlight wins and opportunity areas for your merchant accounts
- Minimize churn and redirect our partners to opportunities of expansion, using DoorDash products
- Use data to test daily operational processes to keep our merchants efficient
- Use internal data and unit economics to explain forecasted revenue growth and how we offer customized sales packages to improve sales, growth, and brand perception
- Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform
Requirements
- 3+ years of experience in a post-sales or Account Manager role or related experience
- Empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
- Create data-driven recommendations and Quarterly Business Reviews (QBRs)
- Align cross-functional partners, while managing project timelines and expectations or related project management experience
- Knowledge of Google Suite, including Google Spreadsheets and Google Sheets
- Navigate sales tools with ease (Salesforce, Outreach, Sales Navigator, Google Apps)
- Manage a book of business, with clients in small to mid-sized markets
Benefits
- 401(k) plan with employer matching
- Paid time off and paid sick leave
- 16 weeks of paid parental leave
- Wellness benefit
- Commuter benefit match
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
