Strategic Account Manager

Block•Bay Area, CA, United States of America, CA

11d•$108,200 - $202,800•Remote

About The Position

Square's Strategic Account Management organization is seeking an experienced professional to drive growth and retention within our Retail Strategic Account Management program. This team partners with some of Square’s largest retail sellers – businesses redefining how technology shapes the customer and merchant experience. In this role, you’ll serve as a trusted advisor to retail executives and operators, helping them simplify operations, improve performance, and scale using Square’s ecosystem. You’ll uncover opportunities for growth, develop tailored retention strategies, and collaborate closely with Product, Engineering, Finance, and Marketing to deliver seamless, impactful outcomes for our most valuable sellers. The ideal candidate is strategic, empathetic, and passionate about building long-term relationships. You excel at navigating complex organizations, aligning internal teams, and finding creative ways to solve customer challenges. You thrive in dynamic environments, advocate for your clients, and play a key role in shaping how Square continues to serve the upmarket retail space.

Requirements

5+ years of experience in sales or account management, ideally within SaaS, payments, or POS technology
Proven success growing and retaining a book of business
Consistent overperformance on key metrics and revenue targets
Strong discovery and consultative selling skills
Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
Demonstrated success retaining and expanding strategic accounts
Experience negotiating contracts and pricing with senior stakeholders
Exceptional written and verbal communication skills – storytelling is central to this role
Creative, strategic problem-solver who thrives in ambiguous environments
Growth mindset, empathetic collaborator, and positive team player

Nice To Haves

Retail industry experience preferred, but not required

Responsibilities

Own and maintain relationships across a portfolio of ~160 strategic retail sellers, driving account expansion, retention, and satisfaction
Consult with business owners and operators to uncover opportunities across operations, payments, and commerce
Design and implement customized solutions that drive measurable business results
Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams
Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
Where and when appropriate, visit customers in-person for negotiations and/or churn prevention
Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success
Deliver white-glove support, resolving critical issues and proactively driving engagement