Store Supervisor - South Beach/5th Street

$49,920 - $69,680/Yr

TD Bank - Miami Beach, FL

Full-time - Entry Level

Miami Beach, FL

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Store Supervisor at TD Bank is responsible for overseeing daily team activities to ensure operational excellence and compliance with bank policies. This role involves managing the store in the absence of other managers, driving customer service and sales objectives, and leading a team to enhance customer relationships and experiences. The supervisor will also engage in customer interactions, facilitate loan applications, and ensure adherence to regulatory guidelines while promoting a positive work environment.

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence and compliance with policies.
• Manage the store in the absence of other managers, including running the teller side and handling customer escalations.
• Drive and reinforce sales and advice activities to create personalized customer experiences.
• Monitor workflows for the teller team and prioritize tasks effectively.
• Educate the team on bank operational policies and procedures to manage risk.
• Engage in conversations with customers about loan products and facilitate application intake.
• Lead, develop, and coach the team on delivering effective customer service and advice.
• Utilize customer relationship tools to advocate for customer needs and promote financial products.
• Acquire and deepen the store customer base through proactive sales and service activities.

Requirements

• High School Diploma or GED required; undergraduate degree preferred.
• 2+ years of related experience in customer service or sales.
• Notary License preferred.
• Previous supervisory experience or demonstrated ability to provide direction and coaching.
• Strong organizational skills to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision making and problem solving.
• Ability to supervise and lead others.

Nice-to-haves

• Knowledge of financial literacy and a broad range of products and services.
• Experience in community service.

Benefits

• Competitive salary range of $24.00 - $33.50 USD per hour.
• Opportunities for career development and skill enhancement.
• Health and well-being benefits.
• Paid time off including vacation and holidays.
• Banking benefits and discounts.