Store Manager

Tailored Brands - Greenwood, IN

Full-time - Mid Level

Greenwood, IN

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.

Responsibilities

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions
• Lead store staff in meeting sales, service, and operational expectations
• Set clear performance expectations and ensure store team is trained in sales, customer service, and operations
• Model company values and lead by example as an active coach
• Communicate priorities and sales driving information effectively
• Guide team to identify, recommend and implement changes to improve productivity
• Take the lead role in recruiting for store and embrace diversity
• Achieve store business plans, including sales, customer service and operational goals
• Develop game plans and follow up on execution to maximize sales
• Partner and present opportunities with fact-based information and recommendations
• Participate in driving business outreach opportunities
• Identify performance opportunities and partner with Regional Manager to develop a plan
• Ensure store schedule accuracy for proper staffing
• Ensure store staff is trained on all internal operational functions
• Stay informed on corporate communication, directives, initiatives, policies, and procedures
• Implement store programs to increase efficiencies in sales, service, operations, and branding
• Create a culture of learning and development
• Serve as a role model to all store team members
• Create a steady pipeline of external talent through recruitment
• Hold regular store meetings to ensure all team members are up to date
• Ensure store team is trained on customer service expectations
• Lead store team to exceed customer expectations and achieve a high Net Promoter Score (NPS)
• Leverage customer feedback to take appropriate actions
• Ensure the store is visually set to brand standards

Requirements

• Minimum 3-years' experience leading, managing, and developing retail teams
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business
• Self-motivated, results oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem-solving skills
• Proven ability to train and develop high performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS System

Benefits

• Diversity and equal employment opportunity