Store Manager

Ccf Holdings - Balch Springs, TX

Full-time - Entry Level

Balch Springs, TX

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

As a Store Manager at Community Choice Financial, you will utilize your leadership skills to coach and guide your team, ensuring high-quality standards and exceptional customer experiences. You will oversee daily operations in the absence of the General Manager, focusing on account management, marketing, and compliance to enhance overall store performance. The role emphasizes ongoing training and development to foster career growth.

Responsibilities

• Coach, lead, and develop all store employees to obtain new business and increase store growth.
• Lead the charge in identifying local marketing strategies and business-to-business partnership opportunities.
• Enforce adherence to quality standards, procedures, and local and state laws and regulations.
• Audit loan/pawn agreements and transactions to ensure compliance with procedures.
• Participate in audits and compliance reviews as directed by corporate or District Manager.
• Supervise office security including cash management and loss prevention.
• Conduct proper opening and closing procedures.
• Examine, evaluate, and process loan/pawn applications and assess risk.
• Participate in the selection, review, hiring, and retention of new employees.
• Develop work schedules in accordance with budget and store needs.
• Handle complex customer situations with integrity and professionalism.
• Monitor and maintain internal and external store appearance and address facilities needs.
• Work efficiently in a fast-paced environment and handle multiple tasks with ease.
• Utilize strong interpersonal skills to communicate with customers and team members.

Requirements

• High School Diploma or equivalent required.
• Minimum one year of supervisory, key holder, or relevant leadership experience.
• Minimum one year customer service, retail, and/or sales experience.
• Hands-on cash management experience.
• Excellent verbal and written communication skills.
• Proficiency in using phone systems, Point of Sale, Microsoft Office, and other systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.

Nice-to-haves

• Experience in check cashing, document verification, money order processing.
• Bilingual English/Spanish is a plus and may be required for certain locations.

Benefits

• A comprehensive Store Manager training program.
• Access to a robust learning management system with E-learning modules.
• Performance-based bonus plan and pathways to career advancement.
• Multiple coverage choices for medical insurance, including free telemedicine.
• Traditional 401(k) and Roth 401(k) with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Voluntary benefits including dental, vision, and disability plans.
• Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service).
• Diverse Culture and Inclusive Environment.